I still don't have my sewing machine back.... at this point i'm really not impressed with the "service" i've received from this shop and plan on picking up my machine today and asking for a refund on the $200.00 extended warranty that I bought when I dropped off my machine.
Here's what the timeline looks like so far:
Nov.3rd - Bring in my sewing machine for a tune-up/repair. Am told 7-10 days it will be ready for pick up as a part needed ordered in. While there I buy an extended warranty for 3 yrs. for just under $200.00. Am given a "dinosaur" loaner machine. It works, but is havoc on my wrists/arms. Can't use it.
Nov.14th - Still no phone call. I call to make sure my machine is ready for pick-up since i'll be in the area. Not ready. Apparently NOTHING had been done up until this point. No work, no tune-up, no parts ordered. He tells me that it's going to Toronto with him to Janome for the repair. *sigh* Ok, fine. Another 7-10 days so it's done "properly" he says.
Nov. 22nd - I call to see if my machine is ready for pick up as it's been another 9 days. Nope. WAITING ON A PART. Wth!? Did it NOT go to Toronto to be fixed as I was told then!?
Nov.27th - The *new* pick up date is supposed to be today. ***HOPEFULLY***
I am sooo not happy with this "customer service". Not ONCE was I given the courtesy of a phone call to let me know what whas going on with my machine! I had to call in each & every time. It's been almost a full month that my machine has been gone with excuse after excuse. I've had to borrow my moms machine or i'd be out a chunk of our income for the entire month of November & my customs would have been sitting all month. My customers would not have been happy... :(
So... at 10am i'm going to call into the shop to make sure my machine is ready to be picked up. Wish me luck with receiving my extended warranty purchase back. If he declines, not sure what i'll do except have a fit in his shop. I want my machine back, I want my $200.00 back, and next time my machine needs a tune-up/repair, i'll definitely be going to a different shop!!
And with this i'm off... wish me luck & i'll post an update tonight!